Community State Bank wants to thank you for being an online banking customer! Your private personal information and computer security are very important to us. Internet scams are one of the newest and most common forms of identity theft. We are taking the steps needed to insure our customers are protected with the best available technology designed to ensure that only you can access your accounts. We are excited to announce a new security feature being added to the online banking system called Multifactor Authentication. Information regarding Multifactor Authentication has been added to the login process. Please read the following information and call us if you have any questions.

The changes will include a new login screen. We are moving the entry of your password to a separate page. We are also adding a Security Image and Security Questions.

Security Image:

Once the security changes are in place, you will be provided an image and be asked to give the image a name that will be unique to you. Each time you log in, you will see your security image and image name and know that you are on the authentic bank website. When you confirm the correct security image and image name you may enter your password. If the image you see is not your image you should not continue to enter your password or personal information.

Security Questions:

After implementation of Multifactor Authentication, during your initial login, you will be asked to answer three security questions. These security questions may be used at a later time to insure your identity.

Registering your computer:

Multifactor Authentication will ask you if you want to register your computer. Registering your home or personal PC will make your future logins faster. We do not recommend that users register public computers, such as a work computer or a computer at the public library. Logging into online banking with a non-registered computer will require you to correctly answer one of the previously established security questions.

Be Advised: Community State Bank WILL NOT send you emails that request or ask confirmation of personal information such as social security numbers, account numbers, passwords or any such confidential information. For security reasons, please DO NOT include your personal confidential information in emails sent to Community State Bank.

Please contact us at 515-961-5880 if you have additional questions or problems with your log in. Thank you for using online banking with Community State Bank!